hi bazi's Privacy Policy

This privacy policy applies to all users of the hi bazi platform's services. When you register an account on hi bazi, use the platform, or contact us, you voluntarily provide certain information. This policy defines how that information is collected, stored, processed, and protected.

hi bazi, as a responsible platform, treats user privacy as its highest priority. We encourage you to read our Terms and Conditions alongside this policy, as both documents together define your rights and responsibilities.

By using any hi bazi service after this policy takes effect, you are considered to have automatically accepted its terms.

hi bazi collects user information in several ways. The type of information collected depends on how you use the platform.

2.1 Registration and Account Information

2.2 Automatically Collected Information

2.3 Transaction and Gaming Information

hi bazi uses collected information only for specific and legitimate purposes. We never process your information unnecessarily or sell it to third parties.

• Service Operations: Managing accounts, processing transactions, and delivering gaming services.
• Identity Verification: Completing the KYC (Know Your Customer) process to prevent fraud and confirm user identity.
• Security: Detecting and preventing unauthorised access, fraud, and potential security threats.
• Customer Support: Resolving your issues via live chat or email and maintaining communication with you.
• Relevant Bonuses and Rewards: Providing applicable offers or VIP benefits based on your activity.
• Platform Improvement: Analysing user experience to improve service quality.
• Responsible Gaming: Analysing data to identify unusual gaming patterns and provide support where needed.

hi bazi never sells your personal information to third parties for commercial purposes. However, in specific circumstances, certain information may be shared in a limited way with trusted partners.

4.1 Service Provider Partners

Only the necessary information is shared with the organisations hi bazi works with for payment processing (such as bKash, Nagad, Rocket, or bank transfers), technical infrastructure, and security testing. These partners are contractually bound to protect data confidentiality.

4.2 Legal Obligations

Information may be provided in accordance with a valid order from a law enforcement agency or court. In such cases, hi bazi will only provide information that is legally required.

4.3 Business Transfers

If hi bazi undergoes a business restructuring or change of ownership, user information may be transferred to the new entity. Users will be notified in advance in such cases.

4.4 User Consent

Outside the circumstances described above, your information will not be shared with any third party without your explicit consent.

The hi bazi platform stores cookies in your browser. Cookies are small text files that help improve the browsing experience and retain session information.

• Essential Cookies: Required to maintain login sessions and for basic platform functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, language settings, and account settings.
• Analytics Cookies: Collect statistics to understand which parts of the platform are used most. This data is aggregated and not personally identifiable.

hi bazi has adopted industry-standard technical and organisational measures to ensure the security of your information.

However, no internet-based service can guarantee 100% security. It is therefore your own responsibility to keep your password safe and not share it with others.

hi bazi retains your information for as long as your account is active or as needed to provide services. After an account is closed, certain information may be retained for specific reasons:

• To meet legal and regulatory obligations
• To resolve disputes and enforce agreements
• To prevent fraud and comply with anti-money laundering policies
• General business need to retain records of financial transactions

Once the legal retention period has ended, your information is securely deleted or permanently anonymised.

Every user registered with hi bazi has certain rights over their own personal information.

To exercise these rights, contact our support team. We will respond to your request as quickly as possible.

hi bazi strictly does not permit anyone under the age of 21 to use the platform. We do not intentionally collect any personal information from minors.

Age verification is mandatory during the registration process. If a minor's information enters our system for any reason, it will be deleted as soon as we become aware, and the associated account will be closed. Further details on minor protection are available in the Responsible Gaming guidelines.

hi bazi's servers may be located in various geographic locations. This means your information may be processed outside Bangladesh. In such cases, we ensure that:

• Data transfers take place through secure technology
• The receiving organisation follows equivalent privacy protection standards
• Contractual obligations ensure the protection of the data

hi bazi always fulfils its data protection responsibilities in compliance with applicable law.

hi bazi reserves the right to change or update this privacy policy from time to time. When changes are made:

• The updated policy will be published on this page, with the date of the most recent change noted at the top.
• For significant changes, you may be notified via your registered email or mobile number.
• If you continue to use the platform after changes are made, you will be considered to have accepted the revised policy.

We therefore recommend reviewing this policy periodically. If you have any questions or concerns, check our FAQ section or contact our support team directly.

For any questions, concerns, or requests regarding this privacy policy, hi bazi's support team is available around the clock (24/7). Support is available in both Bengali and English.