hi bazi Responsible Gaming — Stay Safe, Stick to Your Limits

Betting and casino games are a form of entertainment — not a way to earn a living. hi bazi believes that enjoyable play starts with awareness, set limits and seeking help when needed.

21+  For Adults Only Self-Exclusion Tools 24/7 Support SSL Encryption
Our Commitment

How hi bazi Ensures a Safe Environment

Protecting players is our core responsibility. We strictly follow the policies below.

The minimum age to join hi bazi is 21. Proof of age is required during account verification. You can read our Terms and Conditions for full details — all rules on age verification, account closure and limit setting are clearly stated there.

We believe transparency is essential to building a culture of responsible gaming. Visit our About Us page to learn how hi bazi operates — it covers our values and how we run the platform.

Protecting data and privacy is also part of our responsibility. Our Privacy Policy explains in detail how players' personal information is used.

  • No one under 21 can open an account — deposits are not approved without verification.
  • If a minor's account is identified, it is immediately suspended and all transactions are cancelled.
  • Players can set their own deposit limits, bet limits and session time limits directly on their account.
  • While self-exclusion is active, all marketing communications are completely stopped.
  • Our 24/7 support team is always ready to provide awareness information in both Bengali and English.

Ask Yourself

If the answer to any of the questions below is "Yes", consider seeking support.

  • Are you spending more than your set budget?
  • Are you placing bets repeatedly to recover lost money?
  • Are you betting at the expense of time with family or work?
  • Have you tried to stop betting but been unable to?
  • Are you borrowing money or using your savings to play?
  • Are you hiding your betting from family or friends?
  • Do you feel restless or irritable when you cannot bet?
Self-Control

Set Your Own Limits

Every account at hi bazi has several protection tools that are directly accessible. Using them is completely free and they can be activated at any time.

Deposit Limit

Set a maximum deposit amount on a daily, weekly or monthly basis. If the limit is reached, the system automatically blocks further deposits.

Deposit Control

Session Time Limit

Decide in advance how long you will play in one sitting. When the time is up, a warning message will appear and the session may end automatically.

Time Management

Bet Limit

Set a maximum amount you can place on each bet or within a set period. This reduces the risk of a large loss in a moment of impulse.

Bet Control

Cooling-Off Period

If you feel you need a short break, suspend your account temporarily for anywhere from 24 hours to several weeks. You will not be able to log in during this time.

Temporary Break

Self-Exclusion

Activate self-exclusion to close your account for a longer period or permanently. No promotional messages will be sent while exclusion is active.

Permanent Break

Gaming History Review

Log in to your account at any time to view your deposit, bet and withdrawal history. These reports help you understand your own patterns.

History Analysis

If you have any trouble activating or changing these tools, contact our 24/7 live chat. The support team responds immediately in Bengali.

Warning Signs

Recognising Signs of Problem Betting

If you notice the signs below, it is worth taking a break and seeking advice if needed.

Repeatedly raising your bets in the hope of recovering lost money — this habit, known as "chasing losses", quickly leads to larger losses.

Giving betting priority over time with family, friends or work — a tendency to neglect other important parts of life.

Not being truthful with family or close ones about your betting or the amounts you wager — growing secrecy is a sign of a problem.

Repeatedly breaking your set limits and moving forward with the thought of "just this once" — a clear sign of losing control.

Borrowing money or using savings to bet — one of the most harmful habits for your financial wellbeing.

Feeling restless, irritable or anxious when you cannot play — an early sign of psychological dependence.

Being unable to focus at work or on your studies, with thoughts of betting constantly running through your mind.

Needing to place increasingly larger bets to get the same level of enjoyment as before — a well-known pattern of dependence.

Get Support

Where to Turn If You Have a Problem

Asking for help is not a weakness — it takes courage. Here are some options available to you.

hi bazi Live Chat

Get support in Bengali and English 24 hours a day, 7 days a week. Send a message directly on live chat to activate self-exclusion or set limits.

Email Support

Write to us in detail by email — the team will reply in Bengali. Email address: [email protected]

Family and Friends

Talk openly with the people close to you. Support from family often works faster than professional advice.

Professional Advice

Mental health counsellors and counselling services are available in Bangladesh. Contact your local hospital or mental health centre.

hi bazi's support team is ready to answer any questions about responsible gaming — send a message on live chat or email us at [email protected]. You may also find answers in our FAQ section.

Age Protection

hi bazi's Measures to Protect Minors

Users must be at least 21 years old to open an account at hi bazi. A national identity card or other proof-of-age document is verified during registration. Deposits and withdrawals remain restricted until verification is complete.

For protection at the family level, we advise parents to use parental control software on computers and mobile devices and never share their login details. A hi bazi account is entirely personal — sharing it with anyone else is against our Terms and Conditions.

If you suspect that a minor has an active hi bazi account, notify us immediately via live chat. We will investigate quickly and take the necessary action. Reporting this is your responsibility in building an aware community.

21+

All casino and betting activity at hi bazi is for persons aged 21 and above only.

Age Verification Steps

  • Provide your national identity card number during registration.
  • Send a photo of your document to the support team — this is a fully secure process.
  • Once verification is complete, full access will be activated.
  • Withdrawals are not processed until verification is complete.
Common Questions

Frequently Asked Questions about Responsible Gaming

The duration of self-exclusion depends on how long you set it for when you activated it. Your account cannot be restored before that period ends — this is a strict protective measure. Once the period is over, you can contact the support team to reactivate your account.

Yes, reducing a limit takes effect immediately. However, increasing a limit requires a waiting period — this prevents you from raising your limit in an emotional moment and spending more than intended. Use live chat for help with setting limits.

There are some warning signs — repeatedly placing bets to recover lost money, hiding your betting from family, going beyond your set budget, feeling restless when you cannot bet. If you notice any of these signs, take a cooling-off period or speak with the support team.

No. The minimum age to open an account at hi bazi is 21. Age is verified during registration, and deposits or withdrawals are not approved without verification. If a minor's account is identified, it is immediately closed.

Yes, your account balance is kept secure during self-exclusion. Once the exclusion period ends and your account is reactivated, you will be able to make withdrawals. Contact us via live chat or email for more details.

Start by speaking with them calmly. Let the hi bazi support team know — we can apply protective measures to the account in question. If needed, arrange professional counselling at a local mental health centre. Family support is very effective in these situations.

More Related Pages

Terms and Conditions

Detailed rules on accounts, bonuses and payments.

Privacy Policy

How your personal information is stored and used.

FAQ

The most frequently asked questions about payments, bonuses, accounts and games.

About Us

A detailed introduction to hi bazi's goals, values and services.